Return Policy
Thank you for shopping with us! We want you to be happy with your purchase, but we understand that sometimes things don’t go as planned. Here’s how returns and refunds work for merch items bought through our online store.
1. What can be returned
We accept returns on regular clothing and merch items (shirts, tanks, hats, etc.) as long as they are unworn, unwashed, with original tags attached, and in resaleable condition.
Final sale items — such as discounted clearance items or personalized/custom orders — are not eligible for return or refund unless defective.
2. Return window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we can’t offer a refund or exchange.
3. How to initiate a return
Email us at info@bustdbrewing.com with your order number and reason for return.
Once approved, we’ll send you instructions for shipping the item back.
Please ship items in secure packaging — we recommend using a trackable shipping method.
4. Who pays for return shipping
Return shipping costs are the customer’s responsibility. We offer free returns only if the item is defective or we shipped the wrong item.
5. Refunds / Exchanges
Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.
Refunds will be issued to the original payment method.
If you prefer, we can instead issue store credit for future purchases.
6. Defective or damaged items
If your item arrives damaged or is defective, email us within 7 days of delivery with a photo of the issue. We’ll happily send you a replacement or issue a full refund — whichever you prefer. You do not need to return the original damaged item.
To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us.
If there is an issue with the quality of the print- A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
If there is an issue with the print placement (distance from collar, off-center, etc.)- A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, EMB, and AOP products, there is a tolerance of 0.5" for print placement.
If it was printed in the wrong area- A clear photo of the product you received, folded in a way that clearly displays both sides.Wrong productA photo of the product that was received, with the size tag clearly visible as well.
If there is an issue with the product (incorrect size, brand, quality)- A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
If there is a product sizing issue (manufacturer’s defect)- A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.
If there is an issue with an electronic device (manufacturer’s defect)- A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
If there is a delivery-related product damage- A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.
If the reprinted item has the same issue as the original item- A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
8. Non-returnable items
Customized, personalized, or clearance items marked “final sale.”
Items that have been worn, washed, damaged, or altered after delivery.
9. How to contact us
For any return or refund questions, please email us at info@bustdbrewing.com.